亞馬遜中國-北京-FBA Operation Specialist 運營專員

Job Description:

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Amazon Seller Service’s Fulfillment by Amazon (FBA) team is seeking a highly motivated Operations Supervisor to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, storage, pick, pack, ship, transportation and customer service. FBA is a highly visible and strategic program within Amazon.  This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon's customer centric focus applied to the Merchant experience. 

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Responsibilities include:

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Assist with new merchant integration activities.

Assist with investigation and root cause resolution for FBA Merchant and Fulfillment Center issues.

Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Technical Account Management for Merchants (TAM) and Customer Service (CS) associates.

Basic Qualifications:

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Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment.

A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.

Analytical and data gathering skills.

Clear oral and written communication skills.

Associates Degree or equivalent work experience

Good English skill on both written and Oral

Preferred Qualifications:

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Experience with training and performance management.

Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.

Demonstrated positive, results oriented attitude.

Excellent team player capable of learning and sharing knowledge in a team environment.

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Please send your CV (both in Chinese and English) to the email address below:

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clista@amazon.com