亞馬遜中國-北京-TAM Associate賣家客服專員
來源: 原創(chuàng)
Job Description:
職位描述：
TAM Associate acts as the primary interface between Amazon and its business partners. TAM Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. A TAM Associateis expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and email cases.
賣家客服專員是亞馬遜和其商業(yè)伙伴的主要接口，負(fù)責(zé)給亞馬遜平臺上銷售的商家提供專業(yè)，高質(zhì)量，及時有效的業(yè)務(wù)支持。賣家客服專員將致力于解決長期的系統(tǒng)問題，推動流程改進(jìn)，開發(fā)內(nèi)部文檔，為團(tuán)隊環(huán)境貢獻(xiàn)力量，同時完成電話和郵件問題的服務(wù)級別。
Roles and Responsibilities:
工作職責(zé)：
l Demonstrates clear, concise and polite written and oral communication with external business partners.
與業(yè)務(wù)伙伴進(jìn)行清晰，簡潔，禮貌的溝通，包括書面溝通和口頭溝通。
l Understands and correctly applies a wide variety of software tools to navigate accounts, troubleshoot, and resolve issues.
理解并正確使用多種軟件工具瀏覽瀏覽帳戶，排除故障，解決問題。
l Demonstrates knowledge and use of departmental resources, policies and procedures.
掌握相關(guān)知識，正確使用部門資源，政策和流程。
l Demonstrates excellent call control while remaining helpful, professional, and informative.
優(yōu)秀的電話控制能力，確保有效溝通，專業(yè)服務(wù)，和有效信息。
l Diligently adheres to work schedule, ensuring appropriate support coverage as well as accurately accounting for all nonproduction time.
積極勤奮的完成工作進(jìn)度，確保能提供適時地支持。
l Actively seeks solutions and identifies trends as well as escalates appropriate issues for solutions or suggestions for resolution.
積極尋求解決方案和定位問題，適時升級問題以尋求解決方案或建議，從而使問題得到解決。
Basic Qualifications:
基本要求：
Bachelor’s degree or equivalent required. Degree in computer science, or equivalent experience preferred.
本科同等及以上學(xué)歷，計算機學(xué)士學(xué)位或相關(guān)經(jīng)驗者優(yōu)先。
Understanding of Internet navigation, Amazon, and competitor websites.
對互聯(lián)網(wǎng)行業(yè)，亞馬遜及其競爭網(wǎng)站有一定的了解。
1-3 years or more experience in a customer service or technical support role working.
一至三年客服工作經(jīng)驗或相關(guān)技術(shù)支持經(jīng)驗。
Ability to diagnose technical issues on a variety of platforms and use tools in order to address and troubleshoot chronic system problems.
診斷不同平臺的技術(shù)問題，使用各種工具解決和排除系統(tǒng)問題的能力。
Proficiency in Microsoft Outlook and working knowledge of MS Office applications – With emphasis on MS Excel.
熟練使用Microsoft Outlook和MS Office Excel及其它Office應(yīng)用程序。
Outstanding analytical and technical skills.
優(yōu)秀的分析能力和技術(shù)技能。
Ownership effective individual contributor and team member.
認(rèn)真負(fù)責(zé)，做事追求效率，講求團(tuán)隊貢獻(xiàn)。
Ability to multitask in an environment of competing demands under deadline both internal and external.
在競爭環(huán)境中，能夠按時完成內(nèi)部和外部的多重工作任務(wù)。