Sales Admin-LexisNexis-北京東城-7W-10W/Y
來源: 原創
Title： Customer Support & Fulfillment Executive
Report Line：Assistant Customer Services Manager
Location：Beijing
Purpose of the Role:
This Position will be responsible for providing customer service support to the organization by managing the Customer Support Helpdesk, analysing and verifying the accuracy of the order information in a timely manner. Initiates and /or implement s corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Will be consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.Prepares service request summary reports. Co- ordinates the handling of difficult and /or unusual situations.
DUTIES AND RESPONSIBILITIES：
Manage Customer Helpdesk